Natalessa™ Neck & Décolleté Lift Cream

We want your Natalessa order to reach you safely and as quickly as possible. Once your order is confirmed, our team will carefully prepare and dispatch your products.

Processing Time: Orders are typically processed within 1–3 business days. You will receive a shipping confirmation with tracking details once your order has been dispatched.

Delivery Time: Delivery times may vary depending on your location and shipping method selected at checkout. Please note that estimated delivery times can be affected by weekends, public holidays, customs, or unexpected courier delays.

Shipping Charges: Available shipping options and applicable delivery charges will be displayed at checkout before you complete your purchase.

Order Tracking: Once your order has shipped, you will receive tracking information by email or SMS where available. You can use this information to follow your delivery.

Incorrect or Incomplete Address: Please make sure your shipping details are correct before placing your order. Natalessa cannot be held responsible for delays or additional costs caused by incorrect or incomplete delivery information.

Delayed or Missing Orders: If your order has not arrived within the expected delivery timeframe, please contact our customer support team with your order number so we can assist you.

Damaged Packages: If your package arrives damaged, please contact us as soon as possible and provide photographs of the packaging and products so we can investigate and assist you.

International Orders: International deliveries may be subject to customs duties, taxes, or additional fees imposed by the destination country. These charges, where applicable, are the responsibility of the customer.

Questions? If you need assistance with your order or delivery, please contact our customer support team. We're happy to help.

At Natalessa, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review the policy below.

Returns:

You may request a return within 30 days of receiving your order. To be eligible, products must be unused, unopened, and in their original packaging.

Non-Returnable Products:

For hygiene and safety reasons, opened or used skincare and beauty products cannot be returned unless they arrive damaged, defective, or incorrect.

Damaged or Incorrect Items:

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order number and clear photos of the product and packaging. We will review the issue and arrange an appropriate replacement or refund.

Refunds:

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.

Return Shipping:

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

How to Request a Return:

Please contact our customer support team with your order number and reason for the return. Our team will provide you with the necessary return instructions.

Important:

Items returned without prior approval or outside the applicable return period may not be accepted.

For any questions regarding returns or refunds, please contact our Natalessa Customer Support Team.